We follow the distance selling regulations set out by trading standards which you can view in full here:
We offer 90 days to exchange un-used parts should the customer wish to. All cancellation of orders must be made within 7 days of delivery to yourself (the customer).
All cancellations must be presented in writing within 7 days of delivery to yourself (the customer) this does not include telephone calls. After the 7 day period no credit will be issued all sales will be final and only exchange of goods will be offered.
Goods returned for no apparent reason will be subject to a re-stocking charge of 15% of the total value of sale if supplied correctly.
We do not give refunds for personalised goods (painted or altered at customer request) or specially ordered parts ( ordered direct from manufacturer on customer request).
All returned goods must be in original packaging, have original invoice and be un-used, so please ensure the part is correct before altering or attempting to fit it. Refunds WILL NOT be given if product is altered, used in any way or original paper work is missing. If the goods have been changed in any way by you the customer refunds will not be given.
Return postage will be paid by the customer unless a mistake has been made by Headlamps Direct, then a Free postage voucher will be issued to the customer.
In the event of a goods exchange, free postage is offered only once on original order the customer will be charged £6.00 for second postage unless a mistake has been made by Headlamps Direct in this case all costs will be covered by Headlamps Direct.
In the event of a refund the full payment for goods will be returned to the customer no longer than 30 days from original transaction either by Paypal, Credit card or cheque.
All goods before being accepted and signed for should be checked by customer for damage in transit. If the goods have been damaged in transit they should NOT be accepted. Headlamps Direct can not accept blame for third party damage (Headlamps Direct will exchange goods and claim from the carrier for damage) Return postage will be met by the customer if goods are accepted in a damaged condition from the Carrier.(If customer refuses the damaged goods and gives them back to the driver the carrier will have to pay the cost of returning the goods to the sender)
By paying for goods from Headlamps Direct then you agree to all terms and conditions and returns policies set out at www.headlampsdirect.co.uk
IF THE RETURNS POLICY IS NOT FOLLOWED THEN NO CREDIT CAN BE GIVEN
Any questions or queries please contact us and we will be only too happy to help. Tel 0161 763 0808
None of the above affects your statutory rights.
Please Send all Returned goods to Wing Mirror Man, Unit 35 Bury Business Centre, Kay Street, Bury, BL9 6BU