Buy It Online Ltd Returns Policy

We follow the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set out by trading standards which you can view in full here: http://www.legislation.gov.uk/uksi/2013/3134/contents/made

All return Requests must be authorised by our Returns Department: returns@buyitonline.ltd before return of product.

TO REQUEST A RETURN YOU MUST READ AND ACKNOWLEDGE OUR RETURNS POLICY BELOW, THE RETURNS FORM IS ACCESSES AT THE BOTTOM OF THIS PAGE.

Buy It Online Ltd reserve the right to advise of applicable costs to customer upon return of a product.

These costs may include:

  • Postage Costs
  • Transaction Fees
  • Administrative Fees

Exchanging Products

We offer 30 days to exchange un-used items in accordance with the following conditions:

  • The part(s) is/are unused, no exchange will be offered for modified, personalised, used, weathered or previously fitted parts.
  • The part is returned in original packaging, no exchange will be offered to parts returned in non-original packaging.
  • The returned part must come with a valid invoice which is provided via email upon confirmation of your order – any parts returned without a valid invoice produced by Buy It Online Ltd will not be exchanged.
  • The returns code should be clearly marked on the package and the invoice, failure to mark this clearly could result in the exchange not being processed and your original item being returned to sender.
  • Failure to contact buy it online ltd before any return will result in your part being returned to sender, an exchange will only take place when there is a valid return code and a valid invoice returned with your package and only with return requests that are authorised beforehand by our returns department.
  • The customer is responsible for the return of a product, Buy It Online Ltd is not responsible for any costs incurred in the return of a product.
  • Buy It Online Ltd will take no responsibility for incorrectly ordered items and will only bear the cost of return when a part is incorrectly despatched, and/or the part does not match the description on the invoice.
  • The cost of re-posting the correct order will be payable by the customer unless agreed differently by Buy It Online Ltd.

Cancellation of orders

Please be advised that due to our efficient online system all orders are processed on the same day.

If you wish to cancel an order:

  • Orders placed online before 5pm are processed the same working day, cancellation of an order placed online must take place before 3pm on the same day. Any request for cancellation after this time will be defunct as the order has been processed by our warehouse.
  • Orders placed over the phone with a member of our sales team before 3PM team must be cancelled same day. Any request for cancellation after this time will be defunct as the order has been processed by our warehouse.
  • In the event of a failure to cancel the order within the limited time frame will result in your order being processed and despatched.
  • Cancelled orders will be processed on the same day, any reimbursements will be subject to a 5% cancellation charge and processed back to the original payment method.

Returning a product

Damaged Parts, Incorrect Parts

Please note that all electrical parts are checked and tested for functionality and all other parts are checked for damaged before despatch.

Incorrect Parts

  • All parts must be checked within 24 hours of Delivery.
  • In the unlikely event that a part has been delivered damaged/not complete or incorrect the customer must inform us within 24 hours of the delivery, failure to do so may delay any further proceedings in ensuring a replacement is provided.
  • In the Unlikely event that an order is received incorrect, a request of photographic evidence is highly likely and failure to comply with these conditions may result in the return being delayed.
  • An order is only considered incorrect when the product received does not match the description on the invoice.

Damaged Parts

ALL DAMAGE MUST BE REPORTED WITHIN 3 WORKING DAYS FROM THE DATE OF DELIVERY. NO REPLACEMENT CAN BE PROVIDED OUT OF THIS TIMEFRAME.

  • In the event, that you have received a damaged part, once contacting one of our team, we will request photographic evidence on all the damage to the parts and the packaging the product was received in, failure to provide this evidence may delay any further proceedings in ensuring a replacement is provided.
  • Upon verification of the evidence provided the customer will be provided a returns code, to return the item.
  • The method of resolve is at the customer’s discretion, the damaged part can either be returned for an exchange and therefore falls under our exchange policy or Reimbursed upon receipt of the Damaged part.
  • The returned part must come with a valid invoice from which you will be emailed upon your order – any parts that are returned without a valid invoice produced by buy it online ltd will not be exchanged or refunded.
  • The return must first be authorised by our returns department, authorisation of the order will result in a returns code being provided to yourself.
  • The returns code should be clearly marked on the package and on your verified invoice, failure to mark this clearly could result in the exchange not being processed and your original item being returned to sender.
  • Failure to contact buy it online ltd before any return will result in your part being returned to sender, an exchange will only take place when there is a valid returns code and a valid invoice returned with your package and only with orders that are discussed and verified beforehand.
  • The part must be unused, no exchange/refund will be offered to modified, used, weathered or previously fitted parts, failure to comply with these conditions will make any claim for damaged items defunct.
  • The Part must be returned in original packaging, no exchange will be offered to parts returned in NON-original packaging as this would dissolve our returns policy.
  • The cost of returning the original part lies with the customer, the customer can either post the original order back following all the conditions and we will exchange the part in our warehouse.
  • All orders that arrive damaged where the customer has advised one of our team that they would like an exchange, the return postage will be covered in full by buy it online ltd.

Items which are no longer required

We offer 14 days to return an item for a full reimbursement for all returns that are no longer required from the date of receipt.

All items that are no longer required by the customer are returnable under are our returns policy.

  • the part(s) is/are unused, no refund will be offered to for modified, used, weathered or previously fitted parts.
  • the part is returned in original packaging, no refund will be offered to parts returned in non-original packaging as this would dissolve our returns policy.
  • the returned part must come with a valid invoice which emailed upon confirmation of your order – any parts returned without a valid invoice produced by buy it online ltd will not be refunded.
  • a member of our team, must first verify the exchange, a returns code will then be provided to you.
  • the returns code should be clearly marked on the package and on your verified invoice, failure to mark this clearly could result in the return not being processed and your original item being returned to sender.
  • failure to contact buy it online ltd before any return will result in your part being returned to sender, a refund will only take place when there is a valid returns code and a valid invoice returned with your package and only with orders that are discussed and verified beforehand.
  • the cost of returning the original part always lies with the customer, the return will be processed upon receipt of the unwanted item.
  • the company will take no responsibility for incorrectly ordered items and will only bear the cost of return when a part is incorrectly despatched.
  • the cost of re-posting the correct order will be payable by the customer unless agreed differently by buy it online ltd.

Personalised Products & Special-Order Parts

  • All painting products are classed as personalised products as they are specifically painted by a specialist painting service and colour coded to your vehicle at your request.
  • Painted products are non-returnable as they have been personalised.
  • If you wish to cancel a painted order, this must be done within 24 hours of making the order, orders after this time will be classed as processed and therefore cannot be cancelled.
  • If a painted order is incorrect then we must be notified within in 24 hours.
  • If an incorrect Paint Code/Registration/Basic Colour has been provided the cost of return postage and respraying lies with the customer.
  • Special Order parts are ordered specifically at the customer’s request, please note that all special-order parts could have a minimum of a 4-week lead time, Orders are non-cancellable from the date of ordering.
  • Any orders that have not been fulfilled in the maximum due date will be subject to cancellation at the customer’s request.

Missed Deliveries and Return to Sender

If your item is returned to sender by our Delivery Partners due to a non-called for delivery there will be a Re-postage charge based on the following factors.

  • If you have previously opted for our free UK delivery service.
  • If the item has been returned to sender more than once.
  • If you have opted for a special delivery service such as next day, Saturday delivery or timed deliveries.

If your item has been returned to sender and you wish to cancel the order your order will then follow our returns policy.

  • Your order will be classed as no longer required.
  • If your order falls under our personalised products this is deemed non-returnable.
  • This item must have been received within 14 days of dispatch and we must be notified within 14 days of the request for cancellation.

Faulty products

If an electrical product is faulty the following conditions must be met.

  • We must be notified within 24 hours of acknowledgement of the products fault.
  • For the product to be replaced under our warranty agreement, a diagnostics report of the part must be provided upon return of the faulty product.
  • No replacement will be offered for any products not fitted by a qualified mechanic, Buy It Online reserve the right to check credentials of any garage or mechanic.

We are a proud supporter of the ADR Scheme with a bespoke alternative dispute resolution service in house.

For any queries regarding this information, or if you are looking to resolve an ongoing issue with Buy It Online Ltd please contact returns@buyitonline.ltd

IF THE RETURNS POLICY IS NOT FOLLOWED THEN NO CREDIT OR EXCHANGE CAN BE AUTHORISED

Any questions or queries please contact us and we will be only too happy to help. Tel 0161 763 0800

None of the above affects your statutory rights.

Click here for our returns form