Terms and Conditions for Headlamps Direct

The following terms and conditions comply with the laws of England and Wales and the Distance Selling Regulations of 2000.

In accordance with Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within 7 working days from the date of your order.

All items must be pre-paid before delivery

headlampsdirect.co.uk values the security of the financial details of its customers and uses the very latest in technology to keep customer information and financial details safe. All customer online payments are made through Roman Carts secure payment gateway. Forms of payment  which are accepted are UK credit and Debit Cards and PayPal

Delivery is normally 3 to 5 working days

Your details will be stored on a computer according to the terms of the Data Protection Act 1984.

headlampsdirect.co.uk reserves the right to refuse to supply goods. In this case an alternative may be offered, but if this is not acceptable any money received will be immediately refunded in full.

All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

If payment is to be made by credit or debit card or paypal via Paypal, the total amount due will be debited from your account at the time of your order and before the dispatch of your purchase. All reasonable care is taken, in so far as it is possible within headlampsdirect's power to do so, to keep the details of your order and payment secure, but in the absence of negligence of headlampsdirect.co.uk it cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Payments processed through HSBC or PayPal will show on your PayPal, Bank or Credit card  statement as 'Wingmirrorman'.

We request your name, address, email and telephone number to enable us to provide you with an efficient service but we WILL NOT pass your details to ANY third parties.

Goods are not sold on a trial basis.  

I Reserve the right to amend these Terms and Conditions at any time.

These Terms and Conditions do not affect consumer statutory rights.

Any disputes will be adjudicated according to the laws of England and Wales.

Returns Policy

All our goods come with a full 12 month manufacturer’s warranty.

If you are unhappy with your purchase or there are any faults with the goods then a full refund will be given to yourself or the goods will be exchanged at your discretion.

Please Note ALL RETURNS MUST BE SENT BACK WITHIN 10 WORKING DAYS of the initial delivery to you. Send the goods to Headlamps Direct, Unit 7, Woolfold Industrial Estate, Stewart Street, Tottington, Bury, Lancashire BL8 1SF .

ALL RETURNS MUST BE UNDAMAGED AND RETURNED IN THEIR ORIGINAL PACKING. REFUNDS WILL NOT BE GIVEN IF THE PRODUCT IS ALTERED OR CHANGED IN ANY WAY. THIS COULD INCLUDE FITMENT SO

PLEASE ENSURE THAT THE PART IS CORRECT FOR YOUR VEHICLE BEFORE FITMENT.

WE ABSOLUTELY SUGGEST THAT A QUALIFIED PERSON I.E. A FULLY QUALIFIED MECHANIC FIT ANY PRODUCT SUPPLIED FROM THIS WEBSITE

A HANDLING CHARGE OF £5.00 WILL BE CHARGED IN THE EVENT OF A REFUND UNLESS GOODS ARE FAULTY OR AN ERROR HAS BEEN MADE BY HEADLAMPS DIRECT OR WHEN A MISTAKE HAS BEEN MADE BY HEADLAMPS DIRECT AND NOT AT ANY OTHER TIME

IN THE EVENT OF CUSTOMER ERROR WHEN ORDERING A RE DELIVERY CHARGE OF £4.50 WILL BE CHARGED AS FREE DELIVERY IS ONLY OFFERED ONCE

ALL GOODS SHOULD BE CHECKED BY CUSTOMER ON DELIVERY AND NOT ACCEPTED IF BROKEN (AS INSTRUCTED ON PARCEL THANK YOU)

Once we have received the goods we will either send replacement goods within 48 hours (if available in stock) or forward repayment to payee. All goods must be returned in original packaging and unused. If the goods are proven to be faulty at a date later than delivery or fitment then instructions will given individually depending on location in UK (refunds or exchanges still apply)

IN THE UNLIKELY EVENT YOU ARE DISSATISFIED WITH YOUR PURCHASE PLEASE E-MAIL US WITHIN 7 DAYS OF RECEIPT OF YOUR GOODS STATING THE REASON YOU ARE NOT SATISFIED ALONG WITH THE RC INVOICE NUMBER, PLUS YOUR NAME AND ADDRESS. GOODS MUST BE RETURNED UNDAMAGED AND IN ORIGINAL PACKAGING WITHIN 10 DAYS OF DELIVERY.

IN THE EVENT YOU SHOULD RECEIVE FAULTY GOODS OR THE WRONG GOODS ARE DELIVERED PLEASE E-MAIL US IMMEDIATELY, IN ANY CASE WITHIN 3 DAYS OF RECEIPT. PLEASE NOTE WE ARE UNABLE TO SEND REPLACEMENT GOODS UNTIL WE HAVE RECEIVED YOUR INITIAL ORDER

sales@headlampsdirect.co.uk

RETURNS ADDRESS : Headlamps Direct, Unit 7, Woolfold Industrial Estate, Stewart Street, Tottington, Bury, Lancashire BL8 1SF.  

Refunds policy

REFUNDS WILL BE GIVEN UPON RECEIPT OF RETURNED GOODS PROVIDED THEY ARE IN ORIGINAL PACKAGING AND IN AN UNDAMAGED CONDITION.

REFUNDS CAN ONLY BE GIVEN BY THE ORIGINAL PAYMENT METHOD, FROM WHICH PAYMENT WAS MADE.

Cancellations policy

IF YOU WISH TO CANCEL AN ORDER PLEASE EITHER E-MAIL US AT

sales@headlampsdirect.co.uk

STATING NAME, ADDRESS AND EITHER ORDER NUMBER OR INVOICE NUMBER. PLEASE NOTE THAT GOODS ARE DESPATCHED USUALLY WITHIN 2 DAYS FROM RECEIPT OF CLEARED FUNDS, SO IF YOUR ORDER HAS ALREADY BEEN PROCESSED YOU MUST RETURN THE GOODS WITHIN 7 DAYS OF RECEIPT IN ORIGINAL PACKAGING AND UNDAMAGED CONDITION FOR A FULL REFUND.

For a copy of our terms and conditions you can print this page directly from our website