Returns Policy

All cancellations must be presented in writing within 7 days of delivery to yourself (the customer) this does not include telephone calls. After the 7 day period and up to 90 days after transaction exchanges will only be issued. (All goods carry a Full 1 year warranty)

Goods returned for no apparent reason will be subject to a re-stocking charge of 15% of the total value of sale. This does not affect your statutory rights, goods returned within 7 days will not be charged.

All goods Must Be cancelled within 7 Days of delivery

All returned goods must be with original packaging, have original invoice and be un-used, so please ensure the part is correct before altering or attempting to fit it. Refunds WILL NOT be given if product is altered, used in any way or original paper work is missing. If the goods have been changed in any way by you the customer refunds will not be given.

Return postage will be paid by the customer unless a mistake has been made by Headlamps Direct, then a Free postage voucher will be issued to the customer.

In the event of a goods exchange, free postage is offered only once on original order the customer will be charged £6.00 for second postage unless a mistake has been made by Headlamps Direct in this case all costs will be covered by Headlamps Direct.

In the event of a refund the full payment for goods will be returned to the customer no longer than 30 days from original transaction.

All goods before being accepted and signed for should be checked by customer for damage in transit. If the goods have been damaged in transit they should NOT be accepted. Headlamps Direct can not accept blame for third party damage (Headlamps Direct will exchange goods and claim from the carrier for damage) Return postage will be met by the customer if goods are accepted in a damaged condition from the Carrier.(If customer refuses the damaged goods and gives them back to the driver the carrier will have to pay the cost of returning the goods to the sender)

By paying for goods from headlamps direct then you agree to all terms and conditions set out at www.headlampsdirect.co.uk

IF RETURNS POLICY IS NOT FOLLOWED THEN NO CREDIT CAN BE GIVEN

Any questions or queries please contact us and we will be only to happy to help. Tel 0161 763 0800

None of the above affects your statutory rights.

Please Send all Returned goods to Headlamps Direct, Unit 7, Woolfold Industrial Estate, Stewart Street, Bury, Lancashire. BL8 1SF