Returns Policy

All our goods come with a full 12 month manufacturer’s warranty.

If you are unhappy with your purchase or there are any faults with the goods then a full refund will be given to yourself or the goods will be exchanged at your discretion subject to our Terms and Conditions

Please Note ALL RETURNS MUST BE SENT BACK WITHIN 10 WORKING DAYS of the initial delivery to you. Send the goods to Headlamps Direct, 25 Booth Way, Tottington, Bury Lancashire BL8 3JW .

ALL RETURNS MUST BE UNDAMAGED AND RETURNED IN THEIR ORIGINAL PACKING. REFUNDS WILL NOT BE GIVEN IF THE PRODUCT IS ALTERED OR CHANGED IN ANY WAY. THIS COULD INCLUDE FITMENT SO PLEASE ENSURE THAT THE PART IS CORRECT FOR YOUR VEHICLE BEFORE ATTEMPTING TO FIT IT.

A HANDLING CHARGE OF £5.00 WILL BE CHARGED IN THE EVENT OF A REFUND UNLESS GOODS ARE FAULTY OR AN ERROR HAS BEEN MADE BY HEADLAMPS DIRECT OR WHEN A MISTAKE HAS BEEN MADE BY HEADLAMPS DIRECT AND NOT AT ANY OTHER TIME

IN THE EVENT OF CUSTOMER ERROR WHEN ORDERING A RE DELIVERY CHARGE OF £4.50 WILL BE CHARGED AS FREE DELIVERY IS ONLY OFFERED ONCE

ALL GOODS SHOULD BE CHECKED BY CUSTOMER ON DELIVERY AND NOT ACCEPTED IF BROKEN (AS INSTRUCTED ON PARCEL THANK YOU)

Once we have received the goods we will either send replacement goods within 48 hours (if available in stock) or forward repayment to payee. All goods must be returned in original packaging and unused. If the goods are proven to be faulty at a date later than delivery or fitment then instructions will given individually depending on location in UK (refunds or exchanges still apply)

IN THE UNLIKELY EVENT YOU ARE DISSATISFIED WITH YOUR PURCHASE PLEASE E-MAIL US WITHIN 7 DAYS OF RECEIPT OF YOUR GOODS STATING THE REASON YOU ARE NOT SATISFIED ALONG WITH THE INVOICE OR ORDER NUMBER, PLUS YOUR NAME AND ADDRESS. GOODS MUST BE RETURNED UNDAMAGED AND IN ORIGINAL PACKAGING WITHIN 10 DAYS OF DELIVERY.

IN THE EVENT YOU SHOULD RECEIVE FAULTY GOODS OR THE WRONG GOODS ARE DELIVERED PLEASE E-MAIL US IMMEDIATELY, IN ANY CASE WITHIN 3 DAYS OF RECEIPT.

sales@headlampsdirect.co.uk

RETURN ADDRESS

HeadlampsDirect, 25 Boothway, Tottington, Bury Lancashire BL8 3JW